We believe that we have to track and measure everything to give you the best possible performance. It is hard to manage a business, family, or project just based on ‘gut feeling’ – you need data to keep yourself and your team accountable. Here are a few of the things we measure.
- Financial – sales, profits, material cost, labor and others
- Delivery times – number of orders shipped, average time, commitments met
- Errors – problems, rejects, items caught before getting to the customer
- Green – trash, electricity, natural gas, water usage
All of these measures give us a solid understanding of how our business is performing. The numbers don’t lie.
This is how we did for you in April 2015. This was a big month for us as we continue to grow thanks to your support – largest April in 87 years! We continue to work on lead times to keep customers happy, The other interesting thing is that within these averages – 61 orders were shipped in 5 days or less – that’s 20% of all orders in 5 days or less!
Don’t be afraid to ask for what you need – chances are, we can make it happen. THANK YOU for all your support.