Help From our Friends
Our printing plates have been made with a water wash system since 2016. We were recognized for our eco friendly business practices for this move. Recently, the machine that makes these plates had an electrical issue. Thankfully, we were able to buy a backup machine from a friend in California. The timing couldn’t have worked out better, and it is a reminder of why the label industry is so special – people really pull together to help each other.
Since we were upgrading to a newer version of the machine, we took this time to clean up the room that houses the machine. Having a clean, bright environment is vital to getting the highest quality printing plates on press.
Quick Delivery — Minimal Downtime
Because our friends already had the machine ready for sale, they were able to get it on a truck within 24 hours. What started out as a plea to borrow a few parts turned into a full upgrade of our system. The timing couldn’t have been better. And, since our production manager, Jim, had worked with the California company in the past and has a very solid reputation, they shipped the unit to us immediately. It pays to have a solid reputation in the printing industry. You never know when you will need help from your friends.
APR to the Rescue
Even with the machine here in our building, we still needed the factory technician to come in from Chicago to help install it. All Print Resources (APR) came to our rescue and helped us get back up and running in record time. What a comforting feeling to have a partner like APR. Check this recent case study in an industry magazine to learn more about our partnership with APR.
Thank You Team
This was a stressful time at Rose City Label, but our team worked together and got the job done – with no disruption to our customers. We have a newer, fully calibrated and optimized plate maker and we are ready to help more customers with amazing labels. Thank your team!